Privacy and Cookies

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Ticket Line L.L.C.

By visiting, registering and using the Ticket-line Website ("Site") you expressly consent and accept to the practices described in this Privacy Policy.

Information we collect from you

Ticket Line L.L.C will collect the following information from you should you choose to purchase a ticket or other product through our Website:

  • Email Address
  • Name
  • Address
  • Mobile Phone

Your credit card/debit card details

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Data Protection

  • When you browse our Site information about your visit is automatically stored in our web server logs. As you navigate through the Site the server logs stores the details and contents you request as well as storing your IP address and the date and time of your page requests.
  • Any personal information which we get from you or gather about you from your use of our Site will be used to contact you by post, phone, email or SMS when necessary in connection with transactions entered into by you on the Site.
  • Please note that by ordering with Ticket-line you are consenting to your personal information being shared with an event organiser or promoter or venue for the particular event for which you are buying tickets. You should contact them directly if you would prefer not to receive direct communication from them. Information will only be passed to event organisers for certain events where this is requested.


A cookie is a small file that is automatically issued to your computer when you enter most websites (including this one) and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. Ticket-line do not use cookies to collect personal information about you. Cookies are only used to track your order progress and user preferences and to improve your overall experience using the website.

Below is a description of the cookies that Ticket-line use:

Required Cookies

These are cookies that are required for the website to work properly when you browser it or try to order tickets.

  • Session Cookie

    This cookie is used to identify you as you proceed through the order process and to store your user preferences. The cookie will expire once you close your browser unless you tick “Keep me signed in for today”, in which case the cookie will be stored on your computer for 24 hours after which it will expire.
  • Traffic Management Cookie

    This cookie is used to ensure the website operates smoothly, giving you the best possible experience by sharing our web traffic between multiple servers.
  • Cookie Options Cookie

    This cookie is used to save whether or not you consent to other cookies being used. It is not used to track or invade your privacy, but instead there for us to remember your privacy settings. If you delete this cookie your Ticket-line privacy options will reset back to default and you will be shown a message at the bottom of the window asking you if you'd like to change your privacy options.

Analytics Cookies

  • Google Analytics

    We use Google Analytics to collect anonymous data of how many visitors our website has and how the website is used. This information is used solely by Ticket-line to monitor traffic and help us improve your overall experience.
  • Google Analytics via DoubleClick

    We have enabled Google Analytics to collect data about our traffic via the DoubleClick cookie in addition to data collected through the standard Analytics implementation. We use this to collect anonymous data of our visitors age, gender and interests. This information is used solely by Ticket-line to help us improve your overall experience and to ensure that we target our audience correctly.

Social Cookies

  • Third Party Websites

    We use embedded share buttons for some third party social networking websites, such as Facebook and Twitter. These allow our users to share artists and events with their friends. These sites may set a cookie if you login to their service. Ticket-line does not set or control these cookies and you should check the relevant third party website for more information about these.

    Note: you can turn off social features, apart from when on a Ticket-line facebook application where the facebook cookies are required for the application to work.

If you wish to restrict cookies that are being set by the Ticket-line website you can do this via your browser settings. For more information about cookies and how they work on different browsers please visit

Please be aware that restricting cookies to the Ticket-line website will inhibit your ability to sign in or purchase tickets.


This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use industry standard 128 bit Secure Sockets Layer (SSL) encryption for your transactions with us.

It secures all of your information so that it cannot be read as the information travels over the Internet.

The Site Policies and Terms & Conditions may be changed or updated occasionally to meet changing requirements and standards. Customers will be notified about these changes by email as will the Payment Gateway Provider and NBAD. Any such modifications to the Site Polices and Terms and Conditions will become effective on the day they are posted, Ticket Line L.L.C encourages you to review the Privacy Policy frequently for any modifications.

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