Customer Services

Customer Service Hours

Our Customer Service lines are manned between 10.00am and 6.00pm Sunday to Thursday. We always recommend contacting us initially by email as we are more likely to be able to deal with your query promptly.

We recommend sending all enquiries by email to quoting your customer number and transaction number if you have one. Please ALWAYS state which event and which date your query relates to. If your query is regarding a payment please also include the name of the person on the credit card used and the last four digits of the card number. We also recommend including a contact telephone number in case we need to call you for further clarification.

Please note, our offices are not open to the public. If you wish to visit us in person you must make a prior appointment.

Please make sure you have checked our FAQ, you may find your question is answered there.

Address: Customer Services
Ticket Line L.L.C
Office 1621 Thuraya
Thuraya Telecommunications Tower
Barsha Heights (Tecom)
PO Box 478418
Telephone: +971 (0) 4 360 9697
Fax: +971 (0) 4 451 7310

When contacting us regarding an existing order, please provide as much information as you can about you and your order to enable us to respond quickly and effectively to your query.

For your protection, please do not provide credit card numbers, passwords, bank account numbers or other non-public information when contacting us. Public internet email is a communication channel which cannot be guaranteed to be secure, therefore there are no guarantees that any email or its contents have not been intercepted by a third party or have been altered after being sent. Ticket Line L.L.C is committed to ensuring the privacy of your information.

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